Or if you prefer:
By email:
By phone:
+ (64-3) 366 9274 OR Freephone within New Zealand 0800 74 73 72
By post:
Christian World Service PO Box 22652 Christchurch 8140 New Zealand
In person:
The main CWS office is at the Village Presbyterian Church – 365A Ilam Road, Bryndwr, Christchurch.
Office open hours: Monday, Tuesday and Thursday 9:00am – 5:00pm
To make a complaint or raise a serious concern:
CWS is committed to providing high-quality humanitarian, development and advocacy programmes and to working in an open and accountable way. CWS stakeholders have a right to raise a concern, give feedback and if necessary lodge a complaint. Stakeholder concerns will be addressed quickly and effectively.
Complaints must be addressed to the CWS Complaints Focal Person at the above address or by email: complaints@cws.org.nz You may prefer to contact the CWS National Director by phone: 64 3 366 9274.
Where possible the complainant will receive confirmation of receipt of the complaint within 10 days after CWS receives the complaint.
The complaint should include:
- Name of the person or organisation lodging the complaint plus their contact address, email and/or phone number.
- Name of the person or organisation you wish to lodge a complaint against (if known).
- Date, Time and Place of the incident (if applicable)
- Brief description of the incident or concern.
- Name of witnesses (if relevant) and where they can be contacted.
- Describe the action taken. Please note if this involves sexual or other harm, please report it first to the police.
- State what kind of response you expect from CWS and how you wish to see it resolved.